Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed from the date of delivery, no refund or exchange will be granted.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All customised or personalised items are strictly non-returnable, non-exchangeable, and non-refundable

Additional non-returnable, non-exchangeable, and non-refundable items:

Sale items
Pre-order items
FIE 800N items
Shoes
Socks
All Allstar & Uhlmann items
All blades
All weapon set
All masks
All fencing accessories
All items with printed customisation
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (Items Already Received)

Refund requests are reviewed on a case-by-case basis. Please note that we reserve the right to decline a refund request. However, we may be able to offer an exchange or gift card, if the general terms of our exchange policy are met.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and credited into your appointed bank account, within 14 working days.

No refund available for pre-order/ back-order items.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@starmaxfencing.com.

Refunds (Before Shipment)

If an order status is marked as “Processing” but shipment has not gone out, refund requests will be subject to review and approval. Please note that we reserve the right to decline a refund request.

If a refund request is approved, your refund will be processed and credited into your appointed bank account, within 14 working days.

The following administrative charges will apply and all bank service charges (if any) shall be borne by the customer:

10% of the total order or item value for payments made via:

Malaysia-issued Credit/Debit Cards
FPX Payment

15% of the total order or item value for payments made via:

Non-Malaysia issued (International) Credit/Debit Cards
Non-Malaysia International Bank Transfer

Exchanges

We only replace items if they are proven defective or damaged. If you need to exchange it for the same item, send us an email at support@starmaxfencing.com.

Exchange requests for size is subject to availability and our policy. Please note that we reserve the right to decline an exchange request for reasons apart from defective or damaged items. To be eligible for size exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, send us an email at support@starmaxfencing.com for further arrangement.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.